Steven Lavado

Steven Lavado

Company: RIMAC SEGUROS Y REASEGUROS Peru

Job title: Customer Experience & Strategy

Seminars:

Case Study Transformation to a Customer Centric Organization: Challenges, Roadmap & Digital as a Key Lever 1:50 pm

• New social dynamics and family constitutions • Reviewing the effects of mobility and smart cities on consumer behavior • Consumer experience and the generation of new demands • Strategies used in digital channels to make customized products and services viableRead more

day: Day Two

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