9:00 am Chair’s Opening Remarks

  • Mario Traverso Former Senior Vice President LatAm Strategy & Distribution Head, METLIFE, Argentina

9:10 am Keynote – Emerging Insurance Industry Trends That Will Transform the Future of the Mass Market

Synopsis

• Global megatrends impacting the insurance industry
• Forecasting the future of the mass insurance market in the face of the digital
disruptive scenario
• What experiences we can acquire from other regions such as the United States that better
monetize the sales of mass insurance
• Digital transformation and the rise of platforms across other sales channels in
Latin America
• Perspective for sales growth of the massive businesses in Latin America

9:50 am Can Digital Channels Achieve the Same Scalability of the Affinity Channel?

Synopsis

• Can Digital Channels Achieve the Same Scalability of the Affinity Channel?
• Efficiency and effectiveness between digital channels and affinities
• Challenges for the product and price equation
• Flexibility to generate new insurance solutions
• Customer maintenance – loyalty program

10:30 am Morning Refreshments & Networking

11:00 am Case Study Introducing a Digital Platform Business Model for the Seguros Masivos Business

Synopsis

• Use of digital tools with a high technological level
• Establishing strategic alliances with several agents in the insurance chain, such as
insurance brokers, startups and insurtechs
• Affinity insurance launches with product hiring in payment options
• Availability of access through fixed and mobile devices

11:40 am Retail: Insurance & Assistance – A Perfect Combination

Synopsis

• Sales potential of mass insurance aligned with assistance programs
• Reviewing real case studies
• Exploring purchase behaviors and new generations
• Examining the key to audience segmentation

12:20 pm Audience Discussion How Ready Are Consumers for Emerging Technologies in the New Era for Mass Insurance?

Synopsis

• Evaluating changes in the seguros masivos market with the advances of digitalization
• Rethinking tasks such as simplifying processes, predicting risks and transforming the
customer experience
• The role of startups in the development of new faces and customer facilities and in the
change of mentality of the insurance market
• Challenges of seguros masivos technologies to get closer to the customer

12:50 pm Lunch

1:50 pm Case Study Transformation to a Customer Centric Organization: Challenges, Roadmap & Digital as a Key Lever

  • Leonardo Cueto Innovation & Digital Transformation Leader, , RIMAC SEGUROS Y REASEGUROS Peru

Synopsis

• New social dynamics and family constitutions
• Reviewing the effects of mobility and smart cities on consumer behavior
• Consumer experience and the generation of new demands
• Strategies used in digital channels to make customized products and services viable

2:30 pm Latest Trends in Product Innovation in Latin America: What is the Next Generation of Products for the New Consumer?

Synopsis

• Trends that define new demands for products and services
• What will be the new categories of seguros masivos?
• What types of products will be sold?
• Assessing the future of Automobile, Life, Pension and Health insurance brokerage

3:00 pm Afternoon Refreshments & Networking

3:30 pm Why You Should Adopt IoT in Insurance: New Opportunities to Innovate Mass Insurance Products & Services

Synopsis

• Changes of paradigms brought by the IoT
• Customizing insurance policies
• Features of using applications
• Interactivity through social networks

4:10 pm Panel Discussion – Latest General Data Protection Regulation Updates: Managing Impact for the Mass Insurance Market

Synopsis

• New legislation emerging in countries dealing with consumer data protection
• Regulatory risks for the mass insurance market, particularly in relation to consumer and defense agency
• Limits on the available data usage
• Controversy surrounding the question of ethics
• Is data protection really helping the consumer?

4:50 pm Chair’s Closing Remarks

  • Mario Traverso Former Senior Vice President LatAm Strategy & Distribution Head, METLIFE, Argentina

5:00 pm Conference Close