9:00 am Chair’s Opening Remarks
9:10 am Keynote – Emerging Insurance Industry Trends That Will Transform the Future of the Mass Market
Synopsis
• Global megatrends impacting the insurance industry
• Forecasting the future of the mass insurance market in the face of the digital
disruptive scenario
• What experiences we can acquire from other regions such as the United States that better
monetize the sales of mass insurance
• Digital transformation and the rise of platforms across other sales channels in
Latin America
• Perspective for sales growth of the massive businesses in Latin America
9:50 am Can Digital Channels Achieve the Same Scalability of the Affinity Channel?
Synopsis
• Can Digital Channels Achieve the Same Scalability of the Affinity Channel?
• Efficiency and effectiveness between digital channels and affinities
• Challenges for the product and price equation
• Flexibility to generate new insurance solutions
• Customer maintenance – loyalty program
10:30 am Morning Refreshments & Networking
11:00 am Case Study Introducing a Digital Platform Business Model for the Seguros Masivos Business
Synopsis
• Use of digital tools with a high technological level
• Establishing strategic alliances with several agents in the insurance chain, such as
insurance brokers, startups and insurtechs
• Affinity insurance launches with product hiring in payment options
• Availability of access through fixed and mobile devices
11:40 am Retail: Insurance & Assistance – A Perfect Combination
Synopsis
• Sales potential of mass insurance aligned with assistance programs
• Reviewing real case studies
• Exploring purchase behaviors and new generations
• Examining the key to audience segmentation
12:20 pm Audience Discussion How Ready Are Consumers for Emerging Technologies in the New Era for Mass Insurance?
Synopsis
• Evaluating changes in the seguros masivos market with the advances of digitalization
• Rethinking tasks such as simplifying processes, predicting risks and transforming the
customer experience
• The role of startups in the development of new faces and customer facilities and in the
change of mentality of the insurance market
• Challenges of seguros masivos technologies to get closer to the customer
12:50 pm Lunch
1:50 pm Case Study Transformation to a Customer Centric Organization: Challenges, Roadmap & Digital as a Key Lever
Synopsis
• New social dynamics and family constitutions
• Reviewing the effects of mobility and smart cities on consumer behavior
• Consumer experience and the generation of new demands
• Strategies used in digital channels to make customized products and services viable
2:30 pm Latest Trends in Product Innovation in Latin America: What is the Next Generation of Products for the New Consumer?
Synopsis
• Trends that define new demands for products and services
• What will be the new categories of seguros masivos?
• What types of products will be sold?
• Assessing the future of Automobile, Life, Pension and Health insurance brokerage
3:00 pm Afternoon Refreshments & Networking
3:30 pm Why You Should Adopt IoT in Insurance: New Opportunities to Innovate Mass Insurance Products & Services
Synopsis
• Changes of paradigms brought by the IoT
• Customizing insurance policies
• Features of using applications
• Interactivity through social networks
4:10 pm Panel Discussion – Latest General Data Protection Regulation Updates: Managing Impact for the Mass Insurance Market
Synopsis
• New legislation emerging in countries dealing with consumer data protection
• Regulatory risks for the mass insurance market, particularly in relation to consumer and defense agency
• Limits on the available data usage
• Controversy surrounding the question of ethics
• Is data protection really helping the consumer?