60 seconds with Steven Lavado:


VP Customer Experience & Strategy

Rimac Seguros y Reaseguros

Currently working at Rimac Seguros y Reaseguros, Steven is leading the transformation to a customer-centric organization, implementation and escalation of predictive sales and mentoring of local start-up and LATAM; he was previously Founder and Former Lead of CINDI (digital innovation laboratory of Inretail Pharma, part of Intercorp). He has led evolution processes in different industries (consumer, direct sales and retail) from the fronts of digital transformation, innovation, advanced analytics and strategy.

Want more great content from Hanson Wade speakers? Why not check out the interview we conducted with Miguel Paredes for the Insurance Analytics Summit?