Miami, 15-18 October 2018

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Day One
Tuesday 16 October 2018

Day Two
Wednesday 17 October 2018

Synopsis

15-Oct – Workshop A – Spanish only, no interpretation

16-Oct – Conf Day 1 – English and Spanish interpretation

17-Oct – Conf Day 2 – English and Spanish interpretation

18-Oct – Workshop B – English and Spanish interpretation

08.00
Registration

08.30
Meet & Greet

Synopsis

Enjoy a breakfast snack and connect with fellow attendees

MARKET OVERVEW: WHERE ARE WE NOW?

09.00
Chairman´s Opening Address

09.00
Latin American Mass Market Insurance Snapshot

Synopsis

Current state of affairs and foreseeable developments

  • Where are we?
  • What is 4IR? Why should it matter, and caveats
  • Mega trends
  • How to start thinking about a digital roadmap

09.40
The CEOs’ Vision – From Strategy to Investment Plans to Implementation

Synopsis

Defining a clear strategic roadmap in preparation for the inevitable future digital transformation

  • What is your strategy to attain scalability in the mass insurance market in the new digital – and increasingly more competitive – era?
  • Where do you feel the real opportunities lie? What are the pitfalls and how do you propose to overcome them?
  • What innovations has your organization recently implemented to access new routes to market? Why did you sign these off over others?
  • What are your future investment plans to enable technology-enabled digital distribution models, and why?
  • Do you feel that the time has come to act to remain competitive?
  • How much time do you believe your organization has (to keep up with innovative platformbased service providers such as Amazon, Google, Apple and Uber that have made quick & easy product accessibility their mantra)?

BUILDING COLLABORATIVE RELATIONSHIPS

10.20
Speed Networking

Synopsis

This is a highly popular, efficient and invigorating networking session!
Two minutes – that’s all you’ve got!

  • Introduce yourself, exchange business cards and agree to meet later with other LatAm mass market experts of interest to you
  • Make it swift, keep it going (2 minutes max for each contact point)
  • Make as many new connections as possible before the bell rings!

You’ll meet more people than you typically would through traditional networking –guaranteed!

10.50
Coffee and Networking Break

Synopsis

Stay energized and refreshed while networking with fellow attendees

THE REGULATORY EVOLVING BACKDROP

11.05
Upcoming Regulations – What’s Expected & How to Be Prepared

Synopsis

What you need to know to get ahead of the (regulatory) game

  • What new regulations are in the “pipeline” and what are the timelines?
  • Data privacy and cybersecurity specific new rules – LatAm country specific and international guidelines
  • Practical implications on costs, resources, skill requirements and business strategies
  • Developing sound systems and compliance teams for monitoring and assessing regulatory changes
  • Collaborating with governments, regulatory organizations and other financial services institutions to achieve a more consistent regulatory framework
  • How can lawmakers and regulators work with the industry to support – not hamper – innovation?

INNOVATION AND CHANGE MANAGEMENT

11.40
Digital Attitude in Insurance

Synopsis

  • What digital attitude means in insurance and in Latam
  • Thinking linearly versus exponentially
  • Examples of organizations with digital attitude
  • Transforming the business
  • Digital assets … and liabilities
  • Insurance products for the Digital Era
  • Connectivity and API’s
  • The new marketing director is a hacker

12.10
Change Management – Driving Culture Change in the New Digital Era

Synopsis

  • Emerging change challenges (of minds and culture) – as you introduce “digital” business models and adopt technology enabled solutions such as artificial intelligence, cybersecurity, telematics and the internet of things
  • What new specialized skills will be needed? Should you hire externally or develop talent from within?
  • Practical steps to drive an innovative culture change strategy
  • Keeping tabs – monitoring the progress along the way to guarantee change is actually happening

12.50
Changing the Standard for the Survey & Adjustment of Massive Claims

Synopsis

Innovative tools for the automation of mass loss adjustment

  • Optimizing the adjustment process in situations of massive losses
  • Devising a process of adjustment exempt from human error
  • Improving the quality of customer service and experience
  • Crawford Affinity’s U-Adjust – case studies and what it can do for you

13.20
Networking Lunch

Synopsis

Enjoy a lunch buffet and connect with fellow attendees during this extended lunch break

THE DISTRIBUTION LANDSCAPE

Traditional Distribution Alliances – Beyond Innovation and Disruption

14.20
Bank-Assurance Activity Between Traditional Sales Channels and New Digital Sales Channels

Synopsis

  • Products for traditional channels and new digital channels.
  • Integration with digital ecosystems of the banks
  • Final customer experience with bank products and bank assurance products

14.50
Mass Insurance Distribution Through Brokers

Synopsis

  • How to connect brokers with end-customers using digital
  • How technology can leverage opportunities and bring efficiency
  • Using artificial intelligence as a way to help our brokers to become more efficient

Transformational Distribution Partnerships – Models Best Aligned with the Emerging “Digital Customer”

15.30
Case Study – Another Way of Innovating Motor Products – Lessons from a Messed up Experience

  • Santiago Bustillos Chief Underwriting Officer, Boliviana Ciacruz de Seguros y Reaseguros

Synopsis

Creating a new digital distribution channel for innovative motor insurance products

  • What is the market really expecting?
  • Regulatory barriers for a Digital Transformation
  • Dealing with transformation inside the organization
  • Key actors for success

16.05
Coffee and Networking Break

Synopsis

Stay energized and refreshed while networking with fellow attendees

16.25
Roundtable Interactive Discussions

Synopsis

Hear about & share real “war stories” from the front!

  • A series of in-depth roundtables discussions on key challenges and opportunities pertinent to the LatAm mass market insurance
  • All roundtables will run twice (2 rotations) – 1st rotation is on Day 1; and the 2nd rotation on Day 2
  • You choose to attend which two sessions are of most value and interest to you
  • The duration of each discussion is 45 minutes
  • The maximum number of participants per roundtable is 12
  •  Optional topical areas include:

17.15
Chairman´s Closing Remarks and End of Day One

17.20
Networking Drinks Reception